Welcome to Relate Reflect Marriage and Family Therapy! By using our website and engaging in psychotherapy services, you agree to the following terms and conditions. Please read them carefully before using our website or booking a consultation and session. These Terms and Conditions apply to individuals, couples, and families seeking therapy services in New York.

1. GENERAL INFORMATION

Relate Reflect Marriage and Family Therapy provides individual, couples, and family psychotherapy services in accordance with the laws of the states of New York. The information on this website is for general informational purposes only and should not be considered a substitute for professional advice, diagnosis, or treatment.

2. SERVICES PROVIDED

We offer psychotherapy services to individuals, couples, and families, including but not limited to:

Individual Therapy: Therapy designed to support personal growth, mental health concerns, and emotional well-being.
Couples/Relationship Therapy: Therapy for couples to address relationship issues, communication challenges, and intimacy concerns.
Family Therapy: Therapy aimed at improving family dynamics, mental health concerns, communication, and conflict resolution.

3. ELIGIBILITY

To access our services, you must be at least 18 years old. If you are under 18, a parent or legal guardian must give consent for therapy services. For minor clients, therapy services will be provided with the involvement of a parent or guardian, in accordance with New York law.

4. CONFIDENTIALITY AND PRIVACY

Your privacy and confidentiality are of utmost importance to us. All information shared during therapy sessions will be kept confidential in accordance with the laws and ethical guidelines governing psychotherapy practice in New York. However, confidentiality may be broken under certain circumstances, including:

If there is a risk of harm to you or others (e.g., suicidal or homicidal intent).
• If there is suspicion of abuse or neglect (e.g., child abuse or elder abuse).
• As required by law (e.g., court orders or subpoenas).

Data Protection: We comply with privacy regulations such as HIPAA (Health Insurance Portability and Accountability Act) for client confidentiality and data protection. All personal information will be securely stored and processed in compliance with these standards.

5. INFORMED CONSENT

Before beginning therapy, we will provide you with an informed consent form that outlines the nature of the therapeutic relationship, treatment expectations, and your rights. This document also explains the risks and benefits of therapy and confirms your agreement to participate in therapy.

6. APPOINTMENTS AND CANCELLATIONS

• Booking Free 15 Minutes Consultation: You may book Consultation via Google Calendar or by contacting us directly. All appointments are subject to availability.
• Booking Session Appointments: You may book appointments by contacting us directly. All appointments are subject to availability.
• Cancellations and No-Shows: All sessions are reserved for you exclusively in advance. Without notice, it limits our ability to provide consistent treatment to you or to offer the time to another client in need. Therefore, we request 48 hours’ notice for cancellations or rescheduling. Cancellations made less than 48 hours before a session may result in a cancellation fee that equals to the full session fee. No-show clients will be charged the full session fee. In the event of two or more missed appointments without prior notification, your therapist may terminate treatment and make an appropriate referral.
• Late Arrivals: If there is no notification of lateness or cancelation for a session, your therapist will communicate with you via phone/text 5 minutes after the start of your scheduled session time asking if you will be able to attend. After 15 minutes of your scheduled session, your therapist will communicate with you that your session is cancelled, will need to be rescheduled, and that you will be charged the full session fee.  We will try to reschedule sessions within the same week as scheduling permits, however the cancelled session fee will still apply. 

7. FEES AND PAYMENT

• Payment for Services: Payment for therapy services is due by the end of the scheduled appointment session. Accepted payment methods include [credit/debit, Health Savings Account (HAS) card or Flexible Spending Account (FSA) card, Out of Network (OON) Insurance Benefit, etc.).
• Insurance: If you wish to use insurance to cover the cost of therapy, please check with your insurance provider to confirm if your plan offers out-of-network benefits. We will provide you with a superbill for you to submit for reimbursement. You are responsible for understanding your insurance coverage, including any applicable co-pays, deductibles, or reimbursement policies.
• Invoicing/Billing: We will bill you right after your scheduled appointment session.
• Fee Structure: Our fees for standard 45-minutes to 60-minutes individual, couple, and family therapy sessions are as follows:
• Individual Therapy: $300/45-minutes session
• Couple Therapy: $400/60-minutes session
• Family Therapy: $450/60-minute session

8. THIRD-PARTY PLATFORMS AND SERVICES

We use a third-party EHR platform (TherapyNotes) to securely store and manage your health information and therapy records.

While we strive to ensure that these third-party services meet our standards for privacy and security, Relate Reflect Marriage and Family Therapy is not responsible for the policies or practices of these third-party platforms. By using our services and website, you agree to abide by the terms and policies of the third-party platforms we use, including their privacy and data security policies.

Please review the privacy policies and terms of use of any third-party platforms involved in your care. You can find more information about these services and their policies in the documentation or websites provided by the respective third-party providers.

9. FEEDBACK

We appreciate your feedback, and by providing it, you agree that we may use it without restriction or compensation to you. We will use your feedback anonymously or with only your initials, and we will not include any personally identifiable information such as your full name or phone number.

10. TERMINATION OF SERVICES

You have the right to terminate therapy at any time. If you choose to discontinue therapy, we request that you inform us in advance so we can ensure appropriate follow-up or referrals. We also reserve the right to terminate services if:

• We determine that therapy is no longer appropriate or beneficial for you.
• You fail to comply with Relate Reflect Marriage and Family Therapy’s policies, including financial obligations or attendance requirements.

If therapy is terminated or if you are referred to another provider, we will work with you to make a smooth transition and offer any necessary resources.

11. LIMITATIONS OF THERAPY

While we are committed to providing the highest standard of psychotherapy, it is important to understand that therapy is a collaborative process. Specific outcomes cannot be guaranteed. Therapy may lead to difficult emotions or temporary discomfort as part of the process of healing and personal growth. We will work together to set realistic goals, but progress may vary depending on individual circumstances.

12. ONLINE THERAPY (TELEHEALTH)

For clients in New York, online therapy services (telehealth) are available under the following terms:

• Technology Requirements: You are responsible for ensuring that you have the necessary technology (internet access, webcam, microphone, earpiece, etc.) and privacy to participate in telehealth sessions.
• Confidentiality: While we will make every reasonable effort to maintain confidentiality, we cannot guarantee privacy due to potential risks related to technology and internet security.
• Informed Consent for Telehealth: By participating in telehealth services, you provide informed consent for online sessions. If you have concerns or wish to discontinue telehealth services, please inform us in advance.

Online therapy is subject to the laws of New York, and we are required to ensure that telehealth services meet all applicable legal, ethical, and licensing requirements.

13. SMS MESSAGING

By opting in to receive SMS messages from Relate Reflect Marriage and Family Therapy, you agree to the following terms and conditions:

• Messaging Frequency: Frequency may vary based on your engagement or subscription.
• Potential Fees: Message and data rates may apply depending on your mobile carrier and plan. Please check with your carrier for details on applicable charges.
• Opt-In: By texting 914-243-1618, you consent to receive SMS messages from Relate Reflect Marriage and Family Therapy. Standard message and data rates may apply.
• Opt-Out: You may opt out of receiving SMS messages at any time by replying “STOP” to any message. After opting out, you will no longer receive messages from us unless you opt in again.
• Help/Support: For assistance text “HELP” to 914-243-1618 or contact us through email.

By opting in, you confirm that you have read and agree to these terms and our Privacy Policy.

14. DISPUTE RESOLUTION

If you have any complaints or concerns about the services provided, we encourage you to contact us directly to resolve the matter. If a resolution cannot be reached, you may file a complaint with the relevant licensing boards in New York:

• New York State Office of the Professions (OP)

15. LIMITATION OF LIABILITY

While we make every effort to provide high-quality psychotherapy services, neither Relate Reflect Marriage and Family Therapy nor its therapists or staff can be held liable for any direct or indirect damages arising from the use of our website including blog posts or services. Therapy outcomes vary depending on individual circumstances, and no specific results or guarantees are provided.

16. AMENDMENTS TO TERMS AND CONDITIONS

We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be posted on this page, and the effective date will be updated. By continuing to use our services after such changes are made, you agree to the updated Terms and Conditions.

Privacy Policy

We follow a very strict privacy policy. We don’t sell information. When you fill out any of our forms on our website, you are asking for additional information about our services. We use your contact information to contact you to answer your questions and to follow up with your inquiries. We also use your email to send the information you requested and follow up with you. We may use software and track programs to better learn about our visitors and their needs.

Cookies

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit the cookies WordPress.com uses.

These functional and required cookies are always used, which allow WordPress.com, our hosting platform, to securely serve this website to you.

These analytics and performance cookies are used on this website, as described below, only when you acknowledge our cookie banner. This website uses analytics and performance cookies to view site traffic, activity, and other data.

Website Visitors

We share this information with WordPress.com, our website hosting provider, so that they can provide exclusive member site hosting services to us.

As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.

This website is hosted by WordPress.com. WordPress.com collects personal data when you visit this website, including:

Information about your browser, network and device
Web pages you visited prior to coming to this website
Web pages you view while on this website
Your IP address

WordPress.com needs the data to run this website, and to protect and improve its platform and services. WordPress.com analyzes the data in a de-personalized form.

Google Scheduling

When you schedule a free consultation by booking on Google Calendar, we collect personal information from you to complete the booking. We may collect information like your:

Name
Email address
Phone number (optional)
Details relating to your appointment (for example, what brings you to therapy)

SMS opt-in or phone numbers for the purpose of SMS are not being shared.

WordPress.com

This website collects personal data to power our site analytics, including:

Information about your browser, network, and device
Web pages you visited prior to coming to this website
Your IP address
This information may also include details about your use of this website, including:
Clicks
Internal links
Pages visited
Scrolling
Searches
Timestamps

We share this information with WordPress.com, our website analytics provider, to learn about site traffic and activity.

Disclaimer

Disclaimer for Relate Reflect Marriage and Family Therapy
PLLC practice (hereinafter “The Company”).

The Company reserves the right to change these disclaimers at any time, and you agree to abide by the most recent version of the
disclaimer each time you view and use the Website. Whether you are a client of The Company or a visitor to its websites, DO NOT use the Websites if you do not agree with all of the following terms and conditions.

1. You acknowledge that the information on the Websites is provided ‘as is’ for general information only. It is not intended to provide
dental or medical advice, and should not be relied upon as a substitute for consultations with qualified healthcare professionals who are familiar with your individual condition. No warranties of any kind are given regarding use of the website, including, but not limited to, any warranty of accuracy, completeness, currency, reliability, merchantability or fitness for a particular purpose, or any warranty that these pages, or the computer server which makes them available, are free of viruses or other harmful elements, and such warranties are expressly disclaimed.

2. You agree that you will hold harmless The Company and its shareholders, officers, directors, clients and employees from all claims
arising out of or related to your access or use of, or your inability to access or use, the Website or the information contained in the Website or other websites to which it is linked, including, but not limited to, claims that you have found something you have heard, viewed or downloaded from the Website or any other website to which it is linked to being obscene, offensive, defamatory, or infringing upon your intellectual property rights. In no event will The Company or any of the information contributors to the Website be liable to you or anyone else for any decision made or action taken by you in reliance on such information or for any consequential, special or similar  damages, even if The Company has been advised of the possibility of such damages.

3. You acknowledge that the opinions and recommendations contained in this website are not necessarily those of The Company nor are they endorsed by The Company. Many clients of The Company have access to create their own material on their Websites. The material created by clients remains their responsibility and The Company does not accept liability and responsibility related to said material.

4. The Company may provide links on the Website to other web sites which are not under the control of The Company in general, any website which has an address (or URL) not containing ‘The Company.com’ is such a website. Also, The Company may frame other web sites inside its frame or ‘The Company.com’ (or its clients’ websites) frame. These links are provided for convenience or reference only and are not intended as an endorsement by The Company of the organization or individual operating the website or a warranty of any type regarding the website or the information on the website.

5. Upon request, you may provide hypertext links to this website on another website upon receipt of written consent from The Company,
provided that: (a) the link be a text-only link clearly marked ‘The Company.com’, (b) the link must ‘point’ to the URL ‘https://TheCompany.com’ and not to other pages within the website, (c) the appearance, position and other aspects of the link may not be such as to damage or dilute the goodwill associated with The Company name and trademarks, (d) the appearance, position and other aspects of the link may not create the false appearance that an entity other than The Company is associated with or sponsored by The Company, (e) the link, when activated by a user, must display this website full-screen and not within a ‘frame’ on the linked website, and (f) The Company reserves the right to revoke its consent to any link at any time at its sole discretion. You agree that hypertext links to this Website must be approved in writing by The Company’s management.

6. The works of authorship contained in the Website, including but not limited to all design, text, and images, are owned or licensed by The Company hereinafter referred to as The Company, or its suppliers and contributors, and may not be copied, reproduced, transmitted, displayed, performed, distributed, rented, sub-licensed, altered, stored by subsequent use or otherwise used in whole or in part in any manner without The Company’s prior written consent, except that the user may make such temporary copies in a single computer’s RAM and hard drive as is necessary to browse the website, and that the user may produce one permanent printout of each page of the website
(unmodified in form, with a copy of this Disclaimer attached) to be used by the user for personal and non-commercial uses which do not harm the reputation of The Company.

7. This website (excluding linked sites) is hosted by The Company which is headquartered in Scarsdale, Westchester County at New York in the United States of America. It may be accessed from all 50 states, as well as from other countries around the world. Because each of these places has laws that may differ from those of New York, or the United States of America, by accessing this website you agree that the statutes and laws of the State of New York and the United States of America, without regard to conflicts of law principles thereof, will apply to all matters arising from or relating to the use of this website. You also agree and hereby submit to the exclusive legal jurisdiction and venues of the Westchester County, New York and the United States District Court for the District of Westchester County with respect to such matters. The Company make no representation that materials on the website are appropriate or available for use in other locations, and accessing them from territories where their contents are illegal is hereby prohibited. Individuals or organizations choosing to access this website from other locations do so of their own initiative and are responsible for compliance with local laws.

8. The Company, its logo, nameplates, and website are trademarks of The Company, and are protected by international laws and treaty
provisions. All text and electronic images on this website are copyrighted materials which are either registered copyrights, unregistered common law copyrights, registered trademarks or sales marks of The Company, its suppliers or contributors. Any attempt to infringe upon or to circumvent these copyrights or trademarks will subject to prosecution.

CONTACT INFORMATION

If you have any questions regarding these Terms and Privacy Policy, please contact us at:

Relate Reflect Marriage and Family Therapy, PLLC
914-243-1618